customer support information

How to contact us or provide feedback

If you’re experiencing a medical emergency, please contact 911 immediately.

For assistance with your treatment…

Your AKTW provider is always available to answer questions about your treatment plan. Please send your provider a secure message by clicking on this link. Your provider will respond within two business days.

For assistance with your medication…

If you would like to speak to a pharmacist about your medication, they are available Monday through Friday from 9:00 AM to 8:00 PM Arizona Time and on Saturdays from 8:00 AM to 2:00 PM Arizona Time. To speak to a pharmacist during these business hours, please dial (520) 457-6481

For assistance with your account, billing, or shipping…

If you need help with your account, billing, or shipping, we’re here to help! Please email us anytime at info@aktw.life; a Care Coordinator will gladly assist.

What do I do if I would like to deactivate my AKTW account?

Please note that you can turn off your automatic refills by following the step-by-step instructions in your original order. However, if you want to deactivate your AKTW account entirely, please contact us at info@aktw.life for assistance.